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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Crystal Jaeger

October 28, 2024

5  out of  5
rating by Crystal Jaeger
"I had a great experience working with Max at State Farm. He took the time to review my current coverage and then gave me suggestions with their coverage for my insurance needs. Max was very helpful and informative."
We responded:
"I'm so glad to hear this about your experience with Max. We appreciate the opportunity to work with you. Creighton Smith - State Farm Insurance Agent "
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Levi Johnson

October 11, 2024

5  out of  5
rating by Levi Johnson
"Good guys and will get you set straight with a good policy."
We responded:
"We are glad that you feel that way. Helping our customers find the appropriate coverage on their policies is something that we take pride in. -Creighton Smith State Farm Insurance Agent"
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The Yde Fam Yde

October 11, 2024

5  out of  5
rating by The Yde Fam Yde
"Great service and kind people! Highly recommend"
We responded:
"We are thankful that you chose for us to take care of your family! -Creighton Smith State Farm Agent"
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Autumn Augustin

October 9, 2024

5  out of  5
rating by Autumn Augustin
"The best of the best."
We responded:
"Autumn, Thank you for the five-star review. We appreciate you! -Creighton Smith - State Farm Insurance Agent"
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Tim K

October 9, 2024

5  out of  5
rating by Tim K
"I have the most amazing agent in the world, Kristi Smith. Never from an insurance company have i felt like I was truly cared for. In the past insurance companies/agents have made me feel like just a number who they wanted to make money for them. Kristi makes me feel like she truly care about taking care of me and my needs. I would recommend her to anyone!"
We responded:
"Tim, we're so thankful that we get to work with you! Many of our customers feel the same way about Kristi, I'm glad you do too. -Creighton Smith - State Farm Insurance Agent"
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Grant Kopman

September 21, 2024

5  out of  5
rating by Grant Kopman
"Helpful and Kind. Competitive rates."
We responded:
"Kristi enjoyed working with you! We're thankful to have you as a part of the Creighton Smith State Farm family. -Creighton Smith - State Farm Insurance Agent"
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Sapphire

August 28, 2024

5  out of  5
rating by Sapphire
"Max is a fantastic and personable agent. Looking out for me to make sure my coverage is the best it can be. He goes above and beyond!"
We responded:
"Thanks for the kind words! Max enjoyed meeting with you. Best, Creighton"
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Laurie Kirby

August 12, 2024

5  out of  5
rating by Laurie Kirby
"Friendly, helpful, courteous staff."
We responded:
"Thanks for the kind words Laurie. We know that you have many options and we're thankful that you chose to work with us. -Creighton Smith - State Farm Insurance Agent"
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William Woods

August 9, 2024

5  out of  5
rating by William Woods
"Let me tell you somethin. I haven’t been this overwhelmed before. This overwhelmed with peace, and ease of mind and assurance knowing I have a team like this watching my back. From Tom, and Max helping me through the process of a car accident when a young gal ran her stop sign and totaled my car and I was out of work for a month. Them just helping me through the process of it all and educating me about by coverage and how all this works and being able to answer even if the dumbest of questions. They were there. Thank you to the extended family at State Farm, Samantha my adjuster for also just making this experience not a horrifying one. One of the sweetest gals to talk too. Highly recommend choosing State Farm to be your chosen protection for your back. They meet you and work with you and actually care about you. So I will leave it at this. Thank you Tom, Max, Samantha, everyone at the office for helping a small town boy navigate one of the hardest times in my life. You guys are like family and I appreciate y’all!"
We responded:
"Brody, Thank you for taking the time to share your heartfelt review about your experience with the Creighton State Farm team. We are delighted to hear that our team, including Tom, Max, and Samantha, provided you with the peace of mind and support you needed during such a challenging time. We are honored to have earned your trust and will continue to work hard to meet and exceed your expectations. Once again, we appreciate your feedback and are grateful for the opportunity to be a part of your journey. If you ever need any further assistance, please don't hesitate to reach out. We are here for you. Warm regards, Creighton, Max, & Tom - Creighton Smith State Farm "
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Kevin Brannon

August 5, 2024

1  out of  5
rating by Kevin Brannon
"I got a phone call from a "Max" at this agency and when I told him I preferred to deal online only, he asked why and I simply explained that I prefer automated quotes only, I don't like to deal over the phone. After telling him I didn't want to provide any info, instead of giving me any sort of closing or anything, he just hung up on me. Extremely unprofessional, I've never been hung up on by someone trying to sell me something"
We responded:
"Kevin, I'm sorry about this situation. We want to make sure customers are serviced in the way that they prefer. As discussed in our conversation, this is important to me and has been addressed. We appreciate your feedback. -Creighton Smith State Farm Insurance Agent"
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Patty Kryger

August 5, 2024

5  out of  5
rating by Patty Kryger
"Courteous very helpful for my questions"
We responded:
"Thanks for the five-star review Patty!"
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Joey Phillip

July 29, 2024

5  out of  5
rating by Joey Phillip
"I had a wonderful experience with the staff. They were welcoming and friendly. Special thanks to Max for all the help."
We responded:
"Thanks for the five-star review Joey! We're thankful for your business. Max is known for his dedication to customer service and hard work, I'm thankful that he was able to help you out. -Creighton Smith - State Farm Insurance Agent"
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Tim Schulte

July 25, 2024

2  out of  5
rating by Tim Schulte
"Don’t deal with Max. He will tell you he will check on something for you and never get back to you."
We responded:
"Sorry to hear this Tim. We value your business and want to make sure that you get what you need in a timely manner. I will discuss this situation with him and make sure we get you a resolution. -Creighton Smith State Farm Agent"
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Mary Klanderud

July 19, 2024

5  out of  5
rating by Mary Klanderud
"Working with the team at Creighton Smith State Farm made changing my families auto and homeowners insurance to State Farm a breeze. They saved us money, provided more coverage, and helped us through the whole process."
We responded:
"We are thankful to work with you and your family Mary! We know that you have many options and we appreciate your business. -Creighton Smith State Farm Insurance Agent"
Profile photo of Melissa Cook

Melissa Cook

July 18, 2024

5  out of  5
rating by Melissa Cook
"From the first moment I walked into the office, I felt important. Personally I worked with Kristi and the was so thorough and kind. She has shown patience throughout our process of getting our home built and not being able to send the information she needed due to delays. I would highly recommend this State Farm to work with!"
We responded:
"Melissa, Thank you for taking the time to make a thoughtful review. Making you feel important is something we strive for with each interaction. We're so glad to have you over at the Creighton State Farm Family. -Creighton Smith - State Farm Insurance Agent"
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Arlys Rust

July 17, 2024

5  out of  5
rating by Arlys Rust
"New insurance agent made the transition very easy and provided all the information quickly and efficiently."
We responded:
"Arlys, Thank you for the five-star review! Kristi enjoyed connecting. We appreciate the opportunity to serve you. -Creighton Smith State Farm Insurance Agent"
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Chris Moran

July 8, 2024

5  out of  5
rating by Chris Moran
"I found myself in an unexpected pinch and luckily I found Creighton Smith with State Farm. His efforts were quick, professional, courteous - and successful. Great job Creighton and thank you."
We responded:
"Chris, Thanks for your kind words! I'm so glad we were able to bring you over to the Creighton Smith State Farm family- Creighton Smith - State Farm Agent"
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Ryan Sather

May 24, 2024

5  out of  5
rating by Ryan Sather
"The best group around, we have LOVED working with this team for our insurance needs! Creighton is so responsive and helpful and so is Kristi!"
We responded:
"Thanks for your kind words, Ryan! We truly appreciate your feedback and are thrilled to hear about your experience with us. -Creighton Smith, State Farm Agent"
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Pierce Hasert

May 10, 2024

5  out of  5
rating by Pierce Hasert
"Max was very kind, helpful, and prompt. He helped my roommate and me to get renter’s insurance at a low price and was very quick about it!"
We responded:
"Glad to hear Pierce! We're thankful for the opportunity to work with you. - Creighton "
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Eric Koch

March 6, 2024

5  out of  5
rating by Eric Koch
"Kristi & Max got me a new policy at a lower premium with a lot more coverage. They even did a video chat w/ me explaining everything in detail, answered any & all questions, & left me feeling comfortable w/ my decision to switch auto insurance providers. I also like the fact that Kristi reached out to my old provider to cancel on my behalf so I didn't have to deal with it. I can tell they care about the people they provide coverage to. Super informative, friendly, & awesome...thank you both!"
We responded:
"Thanks so much for sharing your experience with Kristi and Max! I know they both enjoyed the opportunity to work with you. We appreciate you Eric! -Creighton Smith - State Farm Insurance Agent"
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Kermit Feste

February 12, 2024

5  out of  5
rating by Kermit Feste
"I was very impressed with this office. They were polite and helpful. Thanks again, Kristi!"
We responded:
"Thanks for the kind words Kermit!"
Profile photo of Paul Myers

Paul Myers

February 11, 2024

5  out of  5
rating by Paul Myers
"Creighton and his team have a wealth of knowledge and I appreciate the service. Rest assured my insurance needs have been met! Thank you, Kristi!"
We responded:
"Thanks Paul! Kristi is known for going above and beyond for our clients. I'm glad you enjoyed working with her."
Profile photo of Nancy Feste

Nancy Feste

February 6, 2024

5  out of  5
rating by Nancy Feste
"This crew is very knowledgeable and offers good advice. Special shout-out to Kristi for all her help!"
We responded:
"Thanks for letting us know that you enjoyed working with Kristi! We are blessed to have her on our team. - Creighton"
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Paulo Alexandre

January 29, 2024

5  out of  5
rating by Paulo Alexandre
"I felt listened and all my needs were taken care in my conversation. Great work!"
We responded:
"Thanks Paulo! Max enjoyed working with you."
Profile photo of Jacob Van Horssen

Jacob Van Horssen

November 16, 2023

5  out of  5
rating by Jacob Van Horssen
"Highly recommended! Creighton was kind, helpful, and patient, giving me the time and information I needed to make an informed insurance decision. Trusted professional."
We responded:
"Thanks Jacob!"